Learning from Clients

Yesterday I had a new client. We had never met. She was referred from a third party. We were both a little apprehensive about the first meeting. Would the other party meet our expectations? She wondered would I be any good? I wondered would she put in the work to achieve the business goals. Then we met and we both had our expectations exceeded. I learned a lot from her, as I always do from all my clients but she took the time at the end of the session to give me some feedback which I have really taken on board. One of my weaknesses always is pushing myself out there. I focus on delivering for my clients rather than delivering for me. Business has always come to me through referral, recommendations, word of mouth etc. I haven’t really promoted myself as I didn’t have to. I probably haven’t given enough thought to driving new business to myself. Its not complacency in the slightest, I just did not see it as the main source of my business.

Yesterday my client told me that my website is not a reflection of me at all. She told me it does not reflect the energy I bring to the client or to the session and nor does it reflect the sharp focus I bring to a business. She has given me serious food for thought and I will definitely have to review my online presence to bring the real me across.